Bluebird Care Winchester, Eastleigh & Romsey has made UK home care history by earning an ‘Outstanding’ rating in all five Care Quality Commission (CQC) areas – three times in a row.
This remarkable achievement marks the first time any UK home care provider has sustained ‘Outstanding’ ratings across every category—safe, effective, caring, responsive, and well-led—over three consecutive inspections.
A Benchmark for Excellence
According to the CQC, Bluebird Care Winchester, Eastleigh & Romsey set a national benchmark by attaining three consecutive five-star ratings in every category. The inspection report highlights that not once during these three inspection cycles did the branch fall below ‘Outstanding’ in any area—a first for the country.
Unmatched Quality Recognised by Inspectors
- Clients and their families described the care as “safe,” “excellent,” and “professional.”
- Inspectors singled out the branch’s culture, praising its “exceptionally safe” environment and a unique, robust approach to safeguarding.
Neil Cox, CQC Deputy Director of Operations in the South, commented:
“A third consecutive Outstanding rating is a sustained standard of excellence that other services should aim to match. Bluebird Care should be very proud of their continued commitment to Outstanding care. Other services should look to this report to learn from their positive findings and continued excellence.”
Leadership and Team Dedication
Led by Claire and Norman Murphy, the Winchester-based franchise has built a team of over 300 colleagues since starting in 2010. Managing Director Norman Murphy reflected on the recognition:
“We are humbled and proud to shine a positive light on the home care sector today, with our third consecutive five-star Outstanding CQC rating.
These ratings are incredibly important as they enable the public to review our services and make informed decisions about care for their loved ones. Our achievement reflects our mission from day one, which has always been to provide the highest quality of care to all our customers.
This gold-standard, five-star rating is the reflection of our incredible team, and we are honoured to have been recognised by the CQC.”
This milestone sets a new standard for excellence within the Bluebird Care network, demonstrating our unwavering commitment to delivering exceptional care and leadership in the home care sector.